Terms of Service

SpectraRIS is a cloud radiology information system. Healthcare providers use it to run appointments, worklists, reporting, templates, and billing. You pay for it by subscription.

We will add and change features over time. We will not remove core functionality you have already paid for in the middle of a paid term.

• Keep your account details accurate and current.
• Everything done under your accounts is your responsibility, including what your staff and the people you invite do.
• Keep credentials private and leave multi-factor verification switched on. Email oliverotchere4@gmail.com as soon as you think someone has got into an account who should not have.
• SpectraRIS is built for healthcare organisations and the staff who work in them. Nobody under 18 should hold an account.

Do not, and do not let anyone else:

• Break the law with the service, including the healthcare, privacy, and data protection rules that apply to your practice.
• Upload malware, break into systems you are not entitled to, scan or probe our infrastructure, or disrupt the service for anyone else.
• Reverse engineer, copy, resell, or sublicense the service beyond what we allow here.
• Upload content you have no right to upload, or use patient data for anything other than treating patients and running your organisation.

SpectraRIS keeps records and moves work along. It does not practise medicine and it does not diagnose anyone.

Where the product drafts, suggests, or summarises using AI, the result is a first pass. A qualified clinician has to read it and approve it before anyone acts on it. Clinical judgement, diagnosis, treatment, and the accuracy of every report that leaves your account remain yours.

• You own what you put into the service: patient records, images, reports, and templates. We call it your data.
• You give us permission to host, process, transmit, back up, and display it so that we can run and support the service.
• For patient data you are the controller and we are your processor. Our Privacy Notice sets out how we handle personal data.
• You are responsible for having a lawful basis for the data you upload, including any patient consent it requires.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns, and is responsible for collecting and remitting applicable sales taxes and VAT on the transaction.

• Subscriptions renew for the same length of time until you cancel, and you pay up front at whatever the plan costs then.
• You see the price before checkout. Any tax is calculated and shown at checkout.
• Cancel at any time from your account or by emailing oliverotchere4@gmail.com. That stops future renewals, and you keep access until the end of the period you have paid for.
• Our Refund Policy covers refunds.
• If a payment fails we may suspend access, but only after telling you and giving you a fair chance to fix it.

The SpectraRIS platform, its software, design, and documentation belong to us. While you are subscribed and paid up, you have a non-exclusive, non-transferable right to use it. If you send us ideas for improving the product, we may use them without owing you anything.

Each of us will look after the other's non-public information with at least reasonable care, and use it only for what these terms require. That does not cover information already public through nobody's fault, information either of us worked out independently, or anything the law forces us to hand over.

We try to keep the service running around the clock, though maintenance, updates, and events outside our control will interrupt it from time to time. Support is by email at oliverotchere4@gmail.com during business hours. If you have a signed service level agreement with us, that document governs uptime and support instead.

• You can cancel your subscription and stop using the service at any point.
• We can suspend or close your access if you seriously break these terms, stop paying, or put the security of the service or other customers at risk.
• Once the agreement ends you have 30 days to export your data. After that we delete or anonymise it, apart from records the law makes us keep.

Apart from what we have set out here, the service comes as it is. As far as the law allows, we disclaim every other warranty, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We cannot promise the service will never go down or never have a bug.

Neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Whatever we owe you in total under these terms is capped at the fees you paid us in the twelve months before the event you are claiming about.

None of this touches liability the law says cannot be limited, such as death or personal injury caused by negligence, or fraud.

If someone brings a claim against us because of your data, because you used the service in breach of these terms, or because you broke a law that applies to your practice, you will defend us and cover the cost.

We will update these terms from time to time. When a change materially affects you, we will tell you in the app or by email at least 30 days before it takes effect. If you carry on using the service past that date, you have accepted the new version.

The laws of Ghana govern these terms, and the courts of Ghana have exclusive jurisdiction. If consumer protection law where you live gives you rights you cannot sign away, you keep them.